Maintaining and servicing your stove is critically important if you want to keep it operating efficiently and safely. A service would include the replacement of broken or damaged rope seals, gaskets, firebricks, glass and fire cement seals. All moving parts should be checked to ensure that they are able to move freely when in operation.
You may wish to check these yourself, however you will note from most multi-fuel appliance warranties within the terms and conditions that the service and maintenance of the stove must be carried out by a HETAS registered installer or other approved competent person.
Your stove should be serviced at least once a year or as stated by the manufacturer. We recommend that you do this during the warmer months as this will allow you plenty of time before you come to use your stove over the cooler months.
Unfortunately many people leave the maintenance until they come to use their stove again, the problem you will find is that it is the industry’s busiest period, and availability of our engineers will be limited due to installations, but also any replacement parts that may be required can prove difficult to obtain. To avoid disappointment, please book your maintenance check during summer.